Decent price
It appears that the hours of operation are only a suggestion. Showed up on a Wednesday at 3pm and then waited one hour before the sole employee showed up. Had to return my car the next day because when the AC runs it smelled like a smokers bedroom. I arrived at 8am and had to wait till 8:30 before anyone showed up. It appears that Budget has one employee who is in charge of running the front desk AND cleaning the cars.
The bad:
Never actually open during store hours
Called the 800 number in the response from the owner. There is no intentions on discussing the issue further, I was just connect to a sales agent. He sympathized with me stating they expect top notch customer service from their employees, but then just asked to discuss my rental car needs. The bid they gave me was just under $1700.00. That is $300 more than the first bid. SO AGAIN....Don't WASTE your time! Budget doesn't actually intend to do anything about the associate at the counter in their location. They just tried to sell me in another way.
The good:
Cars smell like like smoke
You don’t even deserve 1 star. They never answer the phone. Had to stop in multiple times because apparently their hours of operations are a suggestion. When someone actually showed up to work they kept their headphones and hoodie on so I had no idea they were actually employeed by budget. I asked to have a reservation moved to a later date the employee said he did it, when I asked for a conformation he said they couldn’t print me anything and I would receive an email. I didn’t really believe that they couldn’t print it but he insisted that I would receive an email and went back to sitting down on the sofa. I left and surprise surprise I get an email confirming my old reservation date not my new one. I used the budget website to cancel the whole reservation and got an email confirming the cancellation immediately. If you decide to use this shell of a business just use the website and avoid the retail locations at all costs if possible.
Worst rental place ever. They do not answer their phone, no matter how many times you call. Not allowed to stay parked there. They have ridiculous policies, and wait until they’ve wasted lots of your time until they specify these policies. The guy who worked there was very rude about everything, and I will never be returning to this budget location, or any for that matter. Do not rent through them.
**UPDATE***
Well, I had a reservation for a car at 10:00 am. When I got there they had a note on the outside door saying "Will return at 10:30 am." So I was already super irritated. I had a trip planned and needed to be on the road by 11. So I call them on the phone - no answer at all. It just keeps ringing and ringing, no voicemail or anything. I give up and go to Enterprise down the road and they got me a car within 15 minutes. Don't go to them. They obviously don't know how to run a business.
Just Called to find out a price for a date end of September. Rental is needed for just under two weeks, and guy had no interest in helping me. I informed him I was calling direct because all the many web sites were driving me crazy trying to find a best price. I let him know I was referred to their office because my brother had a fantastic experience with them a few months ago when they took a family trip. I Was just quoted just under $1400 for a Mini Van. I asked if that was the best he could do ( knowing I found pricing online for $608), and he told me vans are in such High demand that he can't do anything about the price because they always sell out. He said if I wanted to look at another 5 or 6 person car, he could get it down. I asked what model of cars he was talking about, he said I DON"T KNOW....I said I need an example, he said well maybe a Corolla. I said no we don't want to go that small...He said okay thanks bye and HUNG UP!! Worst customer service I have ever experienced. The entire conversation he was rushing, and didn't care to answer my questions, or talk to me about options. If this is how Budget handles business, then I guess I will go with Enterprise. I was treated as an inconvenience and Budget clearly didn't have any interest in finding an option that would give them my business. Find someone to work your desk that actually cares about the customers, and actually has enough knowledge to make suggestions and quote actual information. Telling me all you can do is get me a corolla when I asked for a van is just ridiculous. "I don't know" should never be a response to a customer in any business! Will never try this place again! I would suggest everyone go elsewhere and don't waste your time.
Budget Car And Truck Rental is a US Car Rental based in South Jordan, Utah. Budget Car And Truck Rental is located at 3595 S Jordan Pkwy Suite 600, South Jordan, UT 84095, USA.
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